Human Performance Improvement Theory/Human Performance Technology Theory

• Total Quality Management Methodologies 

• Process Improvement Assessment and Techniques 

• Behavioral Psychology and Cognitive-Behavioral Psychology Theories and Principles

• Instructional Systems Design Principles

• Organizational Development Theory and Principles

• Human Resources Management Theory

Knowledge Transfer & Training Delivery

• Synchronous Learning Delivery (ILT/vILT)

• Asynchronous Learning Delivery

• Blended Learning Delivery

• Experiential Workshop Facilitation

• Storytelling

• Gamification

• Microlearning

• Multi-Channel Customer Service Training Delivery (Phone, Chat, Email, Social Media)

• Sales Training Delivery

• Onboarding

• Situational Leadership Training Delivery (Uncertified)

• MBTI Facilitation (Uncertified)

• Credentialing

• Compliance Training Delivery

• On-the-Job Training Delivery (OJT)

• Train-the-Trainer Certification

• Public Speaking

• Small and Large Group Moderation

• Event Planning

Strategic Alignment & Training Needs Analysis

• Monitoring, Evaluation & Learning (MEL/MEAL)

• Assessment/Survey Design & Deployment

• Predictive Data Analytics

• Focus Group Mediation

• Learning Intervention Development

LMS Administration

• Learning Data Curation

• Reporting

Curriculum Development, Instructional Design & Curation

• Training Program Design & Management

• Content Design & Curation

• Instructional Design Principles (ADDIE)

• e-Learning Module Creation

  • Microlearning

  • Web-Based Training & Web Design (Java/HTML)

  • Mobile Learning

  • SCORM

  • Video integration

  • Blogging

• Infographic & Job Aid Creation

• AI Cohort Creation

Leadership Development

• Leadership Program Design, Implementation & Management

• Functional Competency Development

• Technical Competency Development

• Soft Skill Development

• Team Management

• Team Performance & Productivity

Return on Investment (ROI)

• Learning Analytics

• Kirkpatrick's Philosophy

• Bloom's Taxonomy

• Departmental Business Review Presentation

Contact Center Management

• Business Process Outsourcing

• Organizational Awareness

• Project Management & Process Optimization

  • Six Sigma Yellow Belt

  • Lean/Agile

• Talent Acquisition & Recruiting

• Diversity, Equity, Inclusion & Justice (DEI/DEIJ)

• Workforce Planning, Management & Forecasting

• Metric & KPI Development

• Quality Assurance & Calibration

• Request for Proposal Review/Negotiation (RFP)

• Contract & Statement of Work Review/Negotiation (SOW)

• Change & Transformation Management

• Vendor Management

• Logistics

• Offboarding

Business Analysis

• Predictive Data Analysis

• Pulsecheck Administration

• Business Review Presentation (WBR, MBR, QBR)

• Business Case Negotiation

• Budget Management

Customer Service Experience Delivery

People & Performance Management

• Performance Evaluation

• Coaching & Mentoring

• Situational Leadership Methodology Application

• Engagement

• Conflict Resolution

• Annual Performance Review Delivery

• 360-Degree Reviews

• Succession Planning

• Attrition Management

Leadership Essentials

• Relationship Management

• Emotional Intelligence

• Strategic Planning

• Solution-Orientation

• Growth Mindset

• Time Management

• Multi-Tasking

• Professional Communication (multi-channel)

• Typing ~65 wpm

Software & Hardware Troubleshooting

• Website Design & Deployment

• HTML coding

• Java Scripting

• AI Cohort Creation & Deployment

LMS & LXP Technologies

• Bridge LMS

• Paycom LMS

• Intellum Evolve LMS

• Degreed

• Degreed LXP

• Litmos LMS

• Skillsoft LMS

• Moodle LMS

Instructional Design & Delivery Technologies

• HTML coding, Java Script

• Canva

• Figma

• Google Slides/Google Docs/Google Forms/Google Sheets

• MS PowerPoint/Word/Excel

• Adobe Articulate

• Adobe Articulate 360

• Adobe Captivate

• Intellum Evolve 

• ZenDesk

• Slido

• Miro

• Survey Monkey

• Monday.com

• Moodle

• Google Classroom

• Kahoot

Google Suite

• Google Calendar

• Google Chat

• Google Chrome

• Google Docs

• Google Drive

• Google Forms

• Google Mail

• Google Meet

• Google Photos

• Google Sheets

• Google Sites

• Google Slides

• Google Workspace

Adobe Suite

• Adobe Acrobat Pro

• Adobe Connect

• Adobe Express

• Adobe Photoshop

Microsoft Suite

• Microsoft 365

• MS Access

• MS Edge

• MS Excel

• MS OneDrive

• MS OneNote

• MS Outlook

• MS PowerPoint

• MS Teams

• MS Word

• Skype

Other Tools

• Android, iOS, AWS

• Zoom, Ring Central, GoToMeeting, Webex, Amazon Chime

• Slack

• Lark

• Spark

• Box

• DropBox

• General FTP Sharing

• Internet Explorer

• Firefox

• Survey Monkey

CRMs

• Avaya

• SalesForce

• NICE Workforce Management

• Verint

• Oracle

• Microsoft SharePoint

• HubSpot

• Client-proprietary CRM tools

• Various Other CRM Tools

ERPs & HRISs

• Workday

• Paycom

• Paylocity

• iCIMS

• SuccessFactors

• ADP Payroll