This is a VERY edited and de-branded example of one of several training interventions that I created as supplemental material for a 2-week blended learning Leadership Pipeline Program (aka "TL Boot Camp") that I had developed in response to dropping Pulsecheck Engagement scores.
- Other workshops I created or re-engineered addressed leadership competencies such as Resilience, Emotional Intelligence, Time Management, Productive Work Habits, De-Escalation Techniques, Persuasive Presentations, Business Review Presentations, Managing Out and Up, Productive Work Habits, and Coaching Former Peers, Coaching to Empathy, among a handful of others. Created through Google Slides, can be exported to PowerPoint, uploaded to an LMS platform, etc.
- Navigating Difficult Conversations Excerpt:

Presentation Slides with Facilitator's Guide

eLearning: Web-Based Training and HTML/Graphic Design

For a demonstration of my Web Design and Graphic Design competencies, I offer the creation and design of this website, itself.
- If this were a traditional WBT site, one where I was expecting you to synthesize and retain behaviors associated with the knowledge herein, the look and feel of the site would be dramatically different in several ways:
  1. I would significantly pare down and repackage the amount of material in each section, to create more digestible learning bytes
  2. I would embed more interactive functionality, to duplicate the desired behavior objectives
  3. There would be far more visual and audio elements, to engage a variety of learning styles
  4. I would also ensure there were enough progress checkpoints, assessment tollgates, and knowledge checks to gauge learning speed-to-proficiency and ensure adequate self-directed learning responsibility.
- Creating a website for a major training initiative is a very useful tool for reaching today's learners. The format offers a neatly packaged and organized structure that trainers can control, monitor, and collect extensive amounts of data.
- Depending on the complexity of the program, a WBT can be a simple microlearning that is pushed to the learners' devices or a full-court-press multi-page training HQ linked to an enterprise's intranet, LMS, and/or departmental web.
- My favorite part of WBT, aside from the creative process, is the availability of data it provides. Traffic reports, assessment results, user experiences, and even individual page navigation patterns, all can inform upon the effectiveness of the learning. I love data!
- I am highly proficient in website creation, graphic design (Adobe Creative Suite and Canva are two of my best friends), basic HTML and Java coding, website curation, and website integration.
- If you've gotten this far in reading, here's a little "Easter Egg" I've adapted for you, so I may gather some actual L1 data on this website. Please click on the link below to complete a short L1 survey. As a website viewer, your feedback is critical in my development:

L1 Evaluation Example: Work Portfolio Survey

Infographic

At the onset of the pandemic, my employer quickly mobilized to transform our on-site workforce to a remote "Work From Anywhere" capability. After the initial operational logistics and implementation, the support department managers were tasked with sending infographics and/or presentations describing the shifts they were making to reinforce the WFA strategy. The audience of these infographics was entry-level Team Leaders and above (approximately 1,700+ leaders in the US and Central America).
- Due to possible proprietary information concerns, this has also been de-branded and any corporate-specific references have been removed. Created through Canva and emailed to the audience.
- L&D Department WFA Strategy Infographic

Microlearning

This brief (yes, de-branded) email blast-type training intervention was sent to approximately 1,200 frontline team members for one of my streaming technology programs. This provided them with a quick snapshot of principle cultural differences for a client expansion into two new regions (Ireland/UK and Canada). It can be viewed on a desktop or via mobile/tablet.
- I created the original version using Canva, uploaded that to our LMS and distributed the learning via automatic enrollment. For the purposes of this exercise, I have duplicated the original, removed the branding and disabled the final link that would redirect the learner to register completion.
- Cultural Awareness Microlearning

Chat Spaces/Chat Bots

I created a More About Claudia! Chat Space to demonstrate my proficiency in another useful Training/Adult Learning tool: Live Chat.
- I regularly created chatrooms for each initiative I deployed and for any class I taught. The need to provide an open forum for questions, concerns, updates, and broadcasts was always well-received by my colleagues. I found the exercise rewarding and extremely useful.
- I have found that Google Chat is the easiest and safest chat software to use, but all users must have a Google login to access Chat. Also, it cannot be embedded in a website, unlike the ElfSight chat embedded at the bottom of the page
- Other chat media I have used are Spark, Slack, Microsoft Teams, Amazon Chime, and Lark.
- To access the embedded chat space for this Portfolio, click on the chat window at the bottom of any page, scroll within the window to choose your preferred channel (Whatsapp, Facebook Messenger, Instagram, or Viber), and you'll be automatically connected!
  - I'll respond right away if I'm online! Otherwise, if you do expect a response (let me know in the chat that you do, of course), my turnaround time is within 24 hours, unless I'm off on vacation on a remote island in the South Pacific. One can only wish! 🤩

Knowledge Checks (L2)!

To test your basic knowledge of Exempt/Non-Exempt HR laws (FLSA, specifically), I've created a quick assessment, accessed on the Social Media Learning page. Give it a whirl!

Job Aids

This was a "desk-drop" for over 200 frontline team members taking chat troubleshooting contacts for another of my clients (healthcare industry).
- This had been originally created through Google Slides and loaded onto the team members' 2nd screen as a background, but I upgraded it through Figma while de-branding and removing client proprietary info.
- CX Chat Flow - Job Aid

MS Teams, Email "Distros," Slack Channels, and Google Groups

Most organizations have a chat or team communication system in place to share info and reach out to folks immediately/directly. My previous employer used Google Chat to create team spaces as Google Workspace was our primary communication platform. We also created email "distros" through Google Groups to organize and send/receive email information as a department.
- To access/review and/or join the Google Group I created for this Portfolio, Click Here to send an email.
- To access/review and/or join the Slack channel I created for this Portfolio, Click Here.

Departmental Newsletters

One of the most fun and collaborative projects I was responsible for as a Departmental Manager was writing and publishing our group's weekly newsletter
- We distributed our weekly Global Learning snapshot via email, on the organization's intranet, and our own, independent, Departmental website.
- We had a lot of fun providing updates, what was coming up on our department calendar, faculty bios, performance metrics and achievements, and taking turns writing articles. Our audience was the entire US Region.
- I've recreated (unbranded) a departmental newsletter here to the right, showcasing the type of format and content that would be presented company-wide. Click on the image to the right to zoom in.
- For another weekly snapshot (this one's audience would be for leaders/stakeholders only, so it's all data), click on this link:
  - Weekly L&D Business Review Snapshot Example

Social Media-Based Learning: Blogging

A common trend with many L&D departments is to have a blog posted to an organization's intranet. Our global department had one with my previous employer that I regularly contributed to. Unfortunately, because of my commitment to respect their intellectual property, I will not be sharing the links or images here.
However, to demonstrate my tool fluency (and give myself a little bit of a creative outlet, I won't lie), I've created a companion blog for this Portfolio, myself. I welcome you to review, comment, and even subscribe to it!
- As I think of things that are relevant to my job search and/or being an adult learning professional, I'll update it, I promise! My goal is to post one article per week with my experiences and lessons learned.
- You can go to the next page (The Blog.) to read more about my intent and experience in this method of knowledge transfer.

Social Media-Based Learning: Facebook Groups & Pages, and Other Collaborative Platforms

Social Media-Based Learning through Facebook Groups, Facebook Pages, and collaboration sites like Slack can be a dynamic and highly effective tool that allows you to engage learners efficiently and creatively.
I have created a "mock" Group on Facebook, a "mock" Page on Facebook, and a 'mock" Slack Channel to illustrate some of the possibilities and opportunities for knowledge-transfer that those media provide.
If you want to skip my blog articles (but they're really good!) and check out these social learning examples, just click over to the Social Media Learning page to see more!

Social Media-Based Learning: Podcasting (Work in progress)

My next self-imposed learning objective is all about podcasting.
- There is a great deal of adult learning delivery potential in podcasting, particularly for remote workers like me, to reach a broad learner base, and podcasts can easily be uploaded on organizational intranets for additional microlearnings and other training intervention immediacy.
- I plan on mastering the podcast medium and having at least one podcast episode uploaded somewhere (hopefully on my new employer's intranet) by the start of Q4 of this year (2024). 🤞

< BACK: Home Page

< BACK: Certs & Skills

NEXT: The Blog. >

Page updated

Google Sites

Report abuse